Simplicity Ain't So Simple, Part III: Don't Add Features You Can't Support

 

Making software simpler for end users is incredibly important, but sometimes simplifying your software means making things simpler for you, the developer.  And the best way you can do that is to avoid adding any feature that would bury you in support costs.

I'll give you an example: a number of FeedDemon customers have asked for an integrated blog publishing tool, which certainly sounds like a good idea. 

Source: Simplicity Ain't So Simple, Part III: Don't Add Features You Can't Support
Originally published on Tue, 12 Dec 2006 17:12:19 GMT by Nick Bradbury

As a developer myself, I have to say HUZZAH! (Why is that not in spell check?)

I do use FeedDemon. I love a good 95-99% of it. No software, even the stuff I write for myself, ever hits 100% in the 'love' category. Why? A couple of thoughts.

Ask any 10 users on what a piece of software needs to do, and you will get 10 different views. Hopefully you will find some common themes, but no matter what someone will be disappointed. There are times it seems that half your users a function work way A, half want way B. Of course A & B are polar opposites. So now we either piss off half the clients or add options. Add the option then all the users complain there is too many options. Bang head here. I could make a mint on selling those posters to programmers.

Programming for all levels of expertise is tough. Make it too simple and you loose the experts. Make to too tough and the newbies will give up. Adding both adds complexity, and makes it tougher to maintain and enhance down the road. Sometimes you can find a 'just right' middle ground, but too often that leaves a bad taste in everyone's mouth. Users have a nasty tendancy to want to use an app they way THEY work, not they way the PROGRAMMER works. Might inconsiderate in my opinion ;).

Let us not forget the limitations of our systems and conventions. Really cool, and useful, user interfaces are sometimes poo-pooed because they are 'too different' and viewed as too difficult to use. Never mind if the learning curve is worth the effort - kill the uniqueness. Why am I reminded of the Borg? Sometimes really slick user interfaces are just not doable given other requirements. Sometimes the 'typical' machine just does not have the horsepower to do what is needed. Sometimes the operating system throws up roadblocks.

Finally the user requirements keep shifting. The slick (and useful) UI of today is tomorrow's crap that gets in the user's way. Expert users will find new (and many times surprising ) ways of using your software that you never dreamed of. Other companies start supplying data that is a natural fit to your app. Sometimes your data would be a great fit for another app. Maybe your app data would make sense on a cell phone. Or PDA. Let's not even go into the infinte possibilities of Web 2.0 mashups.

As for FeedDemon, my main pain point is the "Blog This" feature, somewhat mentioned in the above post. I have no problem launching the blogging software of my choice. In fact I prefer that over using some weird, to me, software that Nick would provide. However I always have trouble finding the option. I want it on a particular view on the right click. However it is on the 'Send To' menu on an icon. I understand WHY it works the way it does, but it does not help when I want to blog about something I just read. The problem exists between chair & keyboard, not with the software. However until that little bit of knowledge finally leaks into my brain, I will have frustrations with FeedDemon.

Truth is all software development is a serious of trade-offs. Even with infinite time it is unlikely perfect software would emerge. You need to get something into the hands of the user. Many times something that is 70-80% (or less) of what the user needs is better than nothing. Search for 'good enough software' and you will find plenty of articles that discuss this.

Akron City Council approves debt refinancing

Source: Akron City Council approves debt refinancing
Originally published on Tue, 12 Dec 2006 08:01:00 GMT

It is odd to see a city refinancing a loan (bonds) that does not relate to other fiscal problems. However it makes perfect sense. People routinely refinance a loan when the interest rates drop. Maybe because bond interest rates are a little more stable (business-types like stability) than say home mortgage rates you don't hear about it.

Good to see someone in government applying the same common sense normal people use.

Today is "Support Your Favorite Small Software Vendor Day"

Source: Today is "Support Your Favorite Small Software Vendor Day"

Jeff Atwood makes a great point. If you read the comments of the post, and I do recommend it, you can get a lot of great little pieces of software. Granted most are aimed at programmers, but still worth the look. Like Jeff, I also registered WinZip back in the day when they shipped it on a 3.5" disc even if you downloaded it at no extra charge.

I tend to use a fair amount of Open Source software. Many times I find Open Source or shareware tends to get the software that I need and they respond well to bugs or exhancements. I prefer Open Source since if something happens to the primary developer the project is still there for someone else to pick up. I have run into problems with shareware when the developer has some problems (or worse yet, dies) and there is no one to pick up the project.

I registered MPG, a small Palm app to keep track of your milage and total cost of ownership for multiple cars. I have used it for years but never paid for it, just putting up with the nag screens.

Some others I will be registering are Euchre, a Palm-based Euchre game, plus sending some money to the nice people at Mozilla for FireFox and ThunderBird, plus digging through my pile of programs at home to see if I have been negligent in the past.

Some other programs I have registered - FeedDemon (RSS reader), TextPad (fancy text editor, primarily for programmers), Geocaching Swiss Army Knife (handling GPX files from Geocaching.com), Cachemate (Palm-based handling Geocaching info, works with Geocaching Swiss Army Knife) and Runners Log. Those are the biggies.

Update: Ooops. Runners Log can be found here.

Mayor backs plaza bill

 

Cuyahoga Falls Mayor Don Robart wants City Council to help him make good on his pledge to do something about State Road Plaza. The mayor is backing legislation introduced Monday to change the definition of a blighted parcel to include commercial structures that have been 75 percent vacant for at least six months, or 50 percent vacant for at least one year.

Source: Mayor backs plaza bill
Originally published on Tue, 28 Nov 2006 08:01:00 GMT

Now let me say, the State Road Plaza is in bad shape. I'll be the first to agree. They recently evicted a tenant who was $300 short for one month's rent after talking to the news about how it was to be a tenant. Keep in mind this place is at least 50% empty as it stands right now, and I given it how empty the place has been I don't see them filling up any time soon. 

However I hate to see government pass legislation that is clearly aimed at one person or business. This legislation may make sense in the long run, however I see a big court battle ahead if this passes and they go after this plaza.

Elections

Of course tonight was election night here in America. I do enjoy being able to at least have a little say in who will represent me, although I do hate the process. Before I get to far, let me say that any process is not perfect, and all have their problems. Here is my experiences.

 

First off there were were 4 precints at my polling place. The parking lot was not large enough to accomodate the number of people. The basement was not large enough to accomodate all the people and the new equipment. Fortunately I got right through, however all the other places were backed up.

 

First off I have never been a fan of how Ohio takes away my secret ballot. They put the number of the ballot next to where I sign. That ties the ballot to my name, which means you can figure out how I voted, which takes away my secret ballot.

 

Next I was not asked for an ID. This is the law in Ohio, and the table right next to mine they were checking IDs. Not that I think this is a great way to stop voter fraud, but it is the law. I expect it to be applied equally.

 

Here in Summit County, we use a scanner that scans a paper ballot right there. In fact I feed it in (with the poll worker watching, seeing how I voted). No apparent problems for that, although I am not sure if everything was read correctly. BTW I was #473 for that machine.

 

I love our system, although the implimentation can use some work. In a book by Marian Williamson, and I wish I could remember the name, she had suggested making the election "day" several days, moving it to a weekend, or making the day a national holiday to get more people to turn out. A step in the right direction. Here are some of mine:

 

I like how Ohio now has a "no excuse" reason to get an absentee ballot. That would relieve some of the pressure on overworked and over-extended polling workers/location.

 

As a programmer, I know that any system that can be touched by humans can also be manipulated by them. Keep in mind you only need a large magnet to wipe a memory card to screw up an election. Or even just a hammer. Getting the internet involved only makes the problems worse. Throwing technology at the problem is not necessarily the answer. There are various levels of "acceptable risk" that software goes through. The most mission critical software & hardware require extensive testing, years of work, and cost a ton of money. You can bet no voting system goes through that kind of rigor. It should, but no one will pay for the resulting system. The other problem is the people who usually work the polls are not exactly tech savy.

 

I like the paper ballots we used here, although I feel I might as well be yelling my votes from a mountain top with a megaphone. Filling out a huge piece of paper, handing my ballot around, putting the ballot number next to my signature. Ummmm.....what about a secret ballot?

 

I also feel that no one should be allowed to be handing out any policitical material with 1 mile of a polling place. I was in my way in and the Democrats wanted to give me a cheat sheet on how to vote. Thanks, but I don't always vote Democrat.

 

One other pet peeve - could we please allow an independant to vote issues only at a primary? Neither party truly represents my views, and in either case I believe in keeping a balance so I usually vote for 1 of each. The only reason I am a Democrat is so I can vote on issues during primary time.

 

Also, I think that leaving political messages on my answering machine should be punishable by taking a cattle prod to candidate's (or who ever's idea this was) dangly bits. A 30-60 second message is not going to get me to change my view on anything. Let me correct that - you may have just pushed me to vote against you.

 

Lastly, I would like all election night coverage to stop. Truth be told, no one can make any prediction based on 5% returns, even 50% returns. I don't want to hear about problems at the polls, which would cause people to not turn out. The only thing that should be reported election night is if some polls are staying open late. Outside of that, any coverage is a waste of time and effort. I can read about it the next day when everything is final.

 

No system is perfect. There is no perfect, it is a process that can always be improved. I think though there are a lot of things that can be done to help make it easier that do not require much thought or effort.

Even more fun with voting machines

Mac noted a problem with her voting machines - the final button to push is rather low, resulting in people not getting their vote counted. I also noted the "To Vote Straight Ticket Press Here" button, which I feel is a very bad idea.

More on my views of elections later, after I vote today.

Now coming to a library near you - Netflix

Hacking Netflix had an interesting post last week about how Palo Alto Library was considering outsourcing DVD rentals to Netflix. They ask "...should libraries be renting movies in the first place?"

The resulting comments were interesting (I recommend reading them). Many things were brought up - The need to stock hard to find movies is not needed because Netflix has everything. Netflix can keep good working copies of movies. One of the biggest points being made that with so much available to stream online, and the quality of various media, why bother with movies, CDs, and to a point even books & magazines?

There was one point not made though. Not everyone has a computer and/or internet at home. You maybe have a DVD player, say from a friend, but no money to join Netflix or even rent from a local brick & morter place.

Many years ago the first VHS machine our family got was from a friend who got a new machine with a remote (yes, that long ago) and they were going to throw out their old machine. Truth was we did not have the money at the time to rent videos so we went to the library and borrowed theirs.

Would I support my library going to Netflix for DVD rentals? Sure. Would I dump my current Netflix membership? Probably not. My guess is that any library would have a 1 or 2 out at a time plan. At this time I am not looking to downgrade my plan. Now if I could get them to pay for my 3 at a time plan...

MMMM.....Yea....Riiight

Overfishing may harm seafood population

One word - Duh.

Two men enter, one man leaves

I had flashes of Mad Max Beyond Thunderdome when I saw this article. I liked this "...with a typical Vermont dairy cow producing around 13 gallons of manure daily...". Now I am not sure how much a gallon of cow manure weighs, but a gallon of water ways about 8 pounds, so we could be talking 100+ pounds of manure per day per cow. And that is assuming they do not get any Taco Bell. For those a little more visual, check out the picture here. Scroll down until you see the picture with the text "horse poo-poo" on it. For reference, the guy with his foot on the pile is over 6 foot tall (I think I heard 6' 4", but don't quote me on that).

This is a great way to deal with two problems. I know 10 or so years ago Germany and other European countries were trying to get synergy between industries in using the waste from one industry as the raw material for another. It not only cuts down on stuff going to landfills and to reduce the need for raw materials.

If Green Mountain College wants to go another step further, they should be putting at least 1 solar panel on every roof top. Yes, they may not be able to provide all their power needs through solar power, but every little bit will help.

We will fry anything

When I first saw this I thought "oh my god now what". Fried coke?!? You have got to be kidding.

Then I remembered the tempura sampler at my favorite Japanese place. It includes things like green beans, yams and my personal favorite - banana bites. Of course that at least has SOME healthy bits in it.

Then again, people regularly fry things like Snickers bars. I guess if you have a deep fryer sitting around you just start throwing stuff in.

eMail Trouble

I was reading a post from Allison Randal over on O'Reilly Radar about the fun and joy she has with email. I can sympathize. I have a couple of different email accounts, meaning several inboxes, things spread across those inboxes, more mail than I can keep up with some days, etc.

Interestingly I was also playing some catchup on some other feeds and was reading Tim O"Reilly on the abandoning the power user in Windows Vista.

Now I do not believe the typical user has several email accounts. Most will have 1 for home, one for work (maybe), and possibly a third web-based account.

The problem is email is just getting worse, and it is not just a power user issue. Spam issues aside, more and more of our lives funnel through email. If you read Allison's article, you will see many of the things that goes through her inbox. Not to mention "friend spam" as Merlin Mann put it in the article on the LazyWeb.

Even the "new fangled" RSS does not do enough. Nick Bradbury talks about how much more RSS could be doing for us. One tip for the FedEx & UPS type of businesses - when we get the email notifying us of the tracking number, could we get a link so we can subscribe to the tracking RSS feed? It would make my life simplier. Also it would be nice if we could find a way to let our aggregators know when a feed is completely done.

Tag clouds and beefed up search only go so far though. We need some more horse power in our mail programs. Most seem to allow you to move/delete emails, but not much more.

Contrast that with the Geocaching Swiss Army Knife. One of the primary goals of GSAK is to read in files you get from Geocaching.com and convert it so it can be loaded into your GPS unit, along with various other mapping and other geocaching software. However the scripting language allows for almost all (if not all) functions to be scripted. I have just really began to work with it, but already I have a small script that takes my 3 weekly downloads from GC.com, loads them into a temporary data base, exports them into separate files to load into my Palm, load all 3 into one big database, then export the big database to my GPS. Even further, I can run programs outside of GSAK. One thing I am looking to add is running a small program that picks up all the finds from my Palm and then updates that info back into my main database and initiates another macro (already provided) to help automate the logging of those finds back at GC.com. I can even add a message box to remind me to synch my Palm before doing that process.

Why can't my email be like that? Geocaching, whereas fun, does not have near the volume of activity as my email. Why can't I automatically download the attachments from the emails coming from GC.com to a specific directory? Sure, I can set GSAK to handle it, but it is recommended I setup a new email (!!) specifically for that. Why? I have to do this every week. Why can't Merlin's LazyWeb idea above be easily implimented in all email programs? Why can't we have some kind of microformat that would allow us to easily pick up the amounts from an emailed receipt to import into our financal software? We pick the account, but the underlying info is all there. Why can't right click on an email and say 'mark everything in green from this sender' to draw attention to electronic bill presentment? Why can't we then slowly turn those to red as the bill date approaches? Microformats could somehow handle that. Even the current iCal could. Or maybe play a sound when a bill comes in? Or, as Allison suggested, have a special window at the side of important things, turning them into ToDos?

Interesting Take on American Politics

Tom Hollander has an interesting view of how the whole election process works here in the States. Truth is, I have to agree - the damn signs make little sense. Here in Ohio they are constantly getting bigger. Down the street from me is one that is roughly 4x6 foot! Fortunately it is not where it would obstruct traffic.

Since I live on a corner of a busy street, not far from a school, I get calls all the time asking to place a sign in my yard. This is one of the reasons I no longer answer my phone unless I know who it is.

I have yet to feel strongly about any candidate since I was able to vote. Mostly I feel I am picking between the lesser of two evils. However I do at least throw my vote in, even if I feel as though I am flushing it down the toilet.

At least then I feel semi-justified in complaining when things are not going the way I want them. I want to slap the people who complain about the state of country (or state, county, city, etc.) yet never get off their fat asses to go and vote. You may not find someone you like, but usually you can find someone you DON'T like. Don't complain if you are not exercising your rights.

Interesting video from YouTube

Saw this on YouTube and thought it was interesting.

I have been very busy, but I hope to post an extended entry tonight.

Another White Buffalo

Another White Buffalo

Interesting that in the last 12 years or so we have had 3 one in million occurances. Here is more on the lore of White Buffalo.

Post-It Note Heaven

Will's Room

I tend to use post-it notes at work like many people use small pads of paper, but this takes the cake.

A long time ago I read a book aimed at organizational techniques for creative people. I cannot come up with the title (there are several at Amazon), but one of the techniques they recommended was the use of post-it notes for your to-do list. One item per post it note.

A New Blog Editor

I know it has been awhile, but work has been kicking my butt. I just loaded up Windows Live Writer to play around with. This is a test post from there. I am curious to see how it works with Blogger.

Right now I am computer-less at home - my laptop is on loan to my brother.

This is just stupid

Stow has put price on police response




Stow's defense: Accidents are not part of what a cop does. Funny, Ohio law requires a police report to be filed for any accident where over $450 of damage is done. This is pointed out in the article. So, under Ohio law, any accident with over $450 of damage WOULD be part of a cops duties. This is going to fall pretty quick.

The alphabet groups becoming irrelevant?

Thanks to Geek New Central for bringing this article to my attention.

With groups like BPI, RIAA and MPAA all running around screaming how the sky is falling. I think the need for these groups is falling. What artist of all types are finding out, you do not need the industry anymore. You can connect directly with your audience thanks to the internet.

Consider the Podsafe Music Network. Just this week Alice Cooper, yes THE Alice Cooper, added 3 songs to their network. James Brown has also put a song on this network. This allows podcasters to play these songs without worries the RIAA will come to sue their house away. Why do this? Marketing! These two are willing to forgo the $10 or $20 they may get in royalties with the hope of selling more albums or songs.

Face it - some people will always refuse to pay for music (or movies). Some simply do not recognize you are not paying for the song, but the process that went into creating that song. Some feel all information, including music, should be free. In the internet age. the music industry will need to evolve or die out like the dodo.

An even better idea

Ohio pokes while others speed up




Bob does have a point, however more important would be getting trucks to go the same speed as the rest of traffic. Forcing the big rigs to 55 while the rest of traffic is trying to move at 65 cases many of the same problems mentioned.

Many years ago my friends and I agreed that 55 was a stupid number. If they had lowered it to 60 more people would have been accepting of it. At 60 it becomes easy to figure out how long a trip will take - a mile a minute. I do not mind 60 that much, what I do mind is people whipping in and out of traffic.

Funny - Mel Gibson's Netflix Queue

DVD Dossier got a hold of Mel Gibson's Netflix queue. Well worth the read.

I do feel semi-sorry for Mel, although I find that when drunk people actually say how the really feel. This is probably not the end of his career, but he will definately lost some of the "Mel Gibson is in it I will watch it" audience.